Refund policy

We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, with original tags attached and in their original packaging, along with proof of purchase.

How to start a return
Email us at info@camillewear.com with your order number, and we will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping
For change-of-mind returns, return shipping is the customer's responsibility, and original shipping is non-refundable. If your item arrives faulty or incorrect, we cover the cost of return.

Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days. Depending on your bank, it may take additional time to appear.

Damaged or incorrect items
Please inspect your order on arrival and contact us right away at info@camillewear.com if anything is defective, damaged, or incorrect, so we can make it right.

Non-returnable items
Gift cards cannot be returned.

Orders delivered in South Korea
For orders shipped to an address in Korea, return and exchange shipping is free, including change-of-mind returns, and opening the packaging to inspect an item does not prevent a return. A return is refused only where the item's value has clearly decreased, for example because it has been worn, washed, had its tags removed or been damaged. We refund within 3 business days of receiving your return (for card payments, we ask the card company to cancel the charge within 3 business days); if we refund later than that, we add interest for the delay at the rate set by Korean law (15% a year). If an item you ordered cannot be supplied, for example because it has sold out, we will tell you without delay and refund you within 3 business days of payment. If an item differs from its description or the order, you may also return it within 3 months of delivery, or within 30 days of when you discovered or could have discovered the difference. Complaints and disputes are handled under Korea's Consumer Dispute Settlement Criteria, and you may also contact the 1372 Consumer Counseling Center (dial 1372 in Korea), the Korea Consumer Agency (www.kca.go.kr) or the E-Document and E-Commerce Dispute Mediation Committee (www.ecmc.or.kr). These terms apply in addition to your rights under Korean consumer law.

Seller
Orders delivered to the Republic of Korea and paid in KRW are sold by MZ Sweater (엠지 스웨터), representative 김민채, business registration no. 324-65-00604, mail-order business registration no. 2024-서울종로-0843, 9F #48, 19 Jibong-ro, Jongno-gu, Seoul (Changsin-dong, 시즌빌딩), Republic of Korea, +82 2-2161-8977.
All other orders are sold by Valeron LLC, 30 North Gould Street, #23206, Sheridan, WY 82801, United States.
Email for both: info@camillewear.com